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Jinny Yan
Chief economist, China
ICBC Standard Bank
Rebecca Fatima Sta Maria
Executive director
APEC Secretariat
Fukunari Kimura
Chief economist
Economic Research Institute for ASEAN and East Asia (ERIA)
Christopher Clague
Managing editor, Asia, and global editorial lead, trade and globalisation
The Economist Intelligence Unit
Christopher Clague
Managing editor, Asia, and global editorial lead, trade and globalisation
The Economist Intelligence Unit
Guy Scriven
Climate risk correspondent
The Economist
Queries
Moderator
Panelists
Note: By registering to this webinar, you will get access to the complete Asia Trade Summit Insight Hour webinar series. We will send you email reminders before each webinar.
Asia Trade Week 2021
Reviving trade: The way forward
February 22nd - 25th 2021, Hong Kong
This webinar is part of
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Retail is in an upheaval. The covid-19 pandemic has added huge impetus to trends that were already gathering pace, such as e-commerce, social-media marketing, direct-to-consumer relationships and conscientious consumerism.
Amid lockdowns, the shift from physical stores to digital shopping jumped ahead roughly five years (IBM US Retail Index). Some brick-and-mortar locations closed. Many transformed to offer online shopping, delivery and kerbside pick-up. As lockdowns eased, customers returned to stores and consumption boomed. But e-commerce keeps increasing its share of retail spending. Retailers see no alternative than to offer what buyers want, where and when they want it.
While this convenience is a boon for customers, it has made the marketplace even more competitive and increased pressure on the industry’s profit margins. Disrupted supply chains, inflation and higher labour costs have tightened the squeeze. Retailers’ pre-pandemic plans are no longer relevant. They have to transform their path to modernisation. This has created demand for new digital and physical tools to target and engage customers, manage inventory, and track orders and deliveries in real time. The race for market share is becoming ever more intense as businesses rush to meet drastically altered customer expectations around service, speed and availability. Those retailers that respond fastest to consumer demand will win.
Why attend
Join Economist Impact to hear a panel of experts discuss how retailers are rising to meet the challenge of new customer expectations, pioneering new business models and turning the new reality to their advantage through automation and digitalisation.
Key topics include:
- How has covid-19 changed the retail landscape?
- How are retailers adapting their business models and operations to better meet customer demand?
- How do brick-and-mortar stores fit into the new shopping experience? What recalibration has taken place between stores and e-commerce?
- How are retailers encouraging shoppers to remain loyal and increase basket sizes, as well as increasing market share, as online and offline competition intensifies?
- How can they use digitalisation and automation to shore up profit margins?
- How can they make the most of customisation and personalisation?
Speakers
Tony Donohoe
Senior vice-president, customer experiences
Walmart Global Tech
Henry Tricks
Schumpeter columnist
The Economist
Sponsored by
Age of innovation: The 50-plus economy as an engine of growth
Tuesday, March 30th 2021
11am EDT | 4pm BST
Overview
Rebecca Wooters
Chief digital officer
Signet Jewelers
The modernisation playbook: an event series
Organisations, across industries ranging from healthcare to banking, are in a period of transformation. In a world where increased efficiencies and enhanced experiences go hand in hand, investing in the modernisation of technology is crucial to meeting present-day and future demands. While organisations work to stay ahead of the curve across all aspects of operations and services, they also need to adapt to ever-changing regulatory standards and security threats.
